Shipping policy

Shipping & Delivery Policy
1. Shipping Partners & Timelines

Carriers: DHL | UPS | AI-Optimized Logistics (real-time global tracking included).
Delivery Guarantee:
✓ 18-business day delivery to major cities (excludes customs delays or force majeure).
Order Processing: All orders processed within 1–2 business days (Monday–Friday; holidays excluded).

2. Delivery Scope & Restrictions

Coverage: Global major cities (dynamic logistics network coverage).
Restricted Areas:
✓ Excludes PO boxes/military bases (APO/FPO).

3. Issue Resolution & Liability

Lost/Damaged Packages:
✓ Report to customer service within 24 hours with DHL/UPS tracking number.
✓ Maximum reimbursement: 50% of item value (proof of purchase required).
Address Errors:
✓ Customer bears costs for re-routing due to incorrect shipping addresses.

4. Sustainability Commitment

Green Logistics:
✓ 1% of every order funds verified eco-projects (track impact via quarterly reports on Instagram/X [@YourHandle]).
Return Synergy:
✓ Quality-related returns: Free return labels (see [Return Policy] Section 4).
✓ Non-quality returns: Customer covers return shipping costs.