Refund Policy

Love It or Your Money Back. Instantly.

Your satisfaction is our top priority. We stand behind every pair of Petals & Lace underwear. If you're not completely happy with your purchase, we'll make it right — no hassle, no questions asked.

30-Day Unconditional Refund

Not satisfied with your order? Email us at hello@petalslace.com within 30 days of receiving your order, and we'll issue a full refund within 2 business days. No need to return anything — keep the products, and we'll refund you anyway.

Wrong Size? We've Got You Covered

Ordered the wrong size on your first purchase? No problem. Email us at hello@petalslace.com and we'll send you the correct size for free. You keep the original product — no return needed.

Note: Due to hygiene reasons, underwear items are non-returnable. However, our unconditional refund policy means you never need to return products to get your money back. Simply email us and we'll take care of you.

How to Request a Refund

  1. Email us at hello@petalslace.com with your order number.
  2. Tell us what went wrong — we genuinely want to know.
  3. Receive your full refund within 2 business days.

That's it. No forms to fill out, no products to ship back, no awkward questions. We believe in our products, and we believe in treating our customers right.

Love it or your money back — instantly.