Refund Policy
Our "No Questions Asked" Refund Promise
We know buying underwear online is hard. You can't try it on first. You might get the wrong size. The fabric might not feel right.
So here's our promise: if you're not happy, we refund you. No need to return anything.
How It Works
Step 1
Email us at tinyplant@foxmail.com within 30 days of receiving your order.
Step 2
Tell us why it didn't work out (this helps us improve!). No need to send anything back.
Step 3
We process your refund within 2 business days. Keep, donate, or recycle the product.
That's It
No return shipping. No restocking fees. No awkward questions. Just a refund.
Why No Returns?
For hygiene reasons, we don't accept returns of worn underwear. But that doesn't mean you're stuck with something you don't love. If the size is wrong, the fit isn't right, or you simply changed your mind — just email us and we'll refund you. We'd rather lose a few dollars than have an unhappy customer.
What We Ask in Return
When you email us, please tell us why the product didn't work for you. Was it:
- sizing too small or too large?
- fabric not what you expected?
- pouch design uncomfortable?
- color different from the photos?
- or something else entirely?
Your honest feedback helps us improve our products, our sizing charts, and our descriptions. Every email makes the next customer's experience better.
Damaged or Defective?
Send a photo and we'll refund immediately or send a replacement — your choice.
Wrong Size?
We'll refund you AND send the correct size at 30% off. Check our Size Guide first.
The Bottom Line
You take zero risk when shopping with Petals & Lace. If we mess up, we make it right. If the product isn't for you, we refund you. Period.
Questions? Email tinyplant@foxmail.com · We respond within 24 hours