Refund policy

LOVE IT OR YOUR MONEY BACK. INSTANTLY.

Your satisfaction is our top priority. We stand behind every pair of Petals & Lace underwear. If you're not completely happy with your purchase, we'll make it right — no hassle, no questions asked.

30-DAY UNCONDITIONAL REFUND
Not satisfied with your order? Email us at hello@petalslace.com within 30 days of receiving your order, and we'll issue a full refund within 2 business days. No need to return anything — keep the products, and we'll refund you anyway.

WRONG SIZE? WE'VE GOT YOU COVERED
Ordered the wrong size on your first purchase? No problem. Email us at hello@petalslace.com and we'll send you the correct size for free. You keep the original product — no return needed.

Note: Due to hygiene reasons, underwear items are non-returnable. However, our unconditional refund policy means you never need to return products to get your money back. Simply email us and we'll take care of you.

HOW TO REQUEST A REFUND
1. Email us at hello@petalslace.com with your order number.
2. Tell us what went wrong — we genuinely want to know.
3. Receive your full refund within 2 business days.

That's it. No forms to fill out, no products to ship back, no awkward questions. We believe in our products, and we believe in treating our customers right.